Fund Accounting & Transfer Agency Platform Specialist

Arendt Services is looking for a Fund Accounting & Transfer Agency (FATA) Platform Specialist to strengthen its capabilities to implement and run the two platforms provided by FIS and Fenergo. We are looking for a professional with confirmed experience in the implementation and support of FATA systems such as Fen-X (Fenergo) and/or PCS (FIS). The successful applicant will serve as the main liaison between the Arendt Services' management team, FATA operations, vendors and IT department.

The FATA platform specialist will report to the FATA Product Owner.

Your role:

For Private Capital Suite (PCS - fka Investran), Digital Data Exchange (DDX), Treasury and Risk Management (TRM) and Fen-X/Investor Portal

    Liaise with end users to understand functional requirements to assess configuration needs,

    Create and maintain configuration of business and data migration rules on relevant systems, including external data and screening providers settings through APIs,

    Load, create and maintain static data relating to investors, contacts, document types and transactions,

    Design of reports and templates to support operations and business events such as Capital Calls and Distributions

    Perform promotion in Dev, UAT, Pre-Prod, Production tenants and maintain/publish relevant policies.

    Perform smoke tests occasionally during weekends in case of DR or large-scale changes.

    Create and maintain procedures to support handling and activities in supported applications.

    Support in-house users from FATA team for daily use, including delivery of training and basic troubleshooting.

    To continuously assess and recommend improvements into the platforms with an objective to ensure consistency of practices, increase operational efficiency, and enhance end user/client experience.

    Coordinate regular release management with vendors and disseminate release notes to end users

    Create and maintain internal and external users in the relevant access layers and maintain rights and permissions in line with security management policies.

    For DDX, adjust data room on branding, labels, and tab visibility, create new custom tabs / dashboard based on client's requirements.

    Raise tickets to internal and external vendors and follow up their resolution and ensure regular reviews of tickets with vendors to ensure adherence to SLA.

    Support any projects requested by Product Owner and/or FATA Management such as demo to external stakeholders, migration from legacy system or other FATA providers, launch of new funds, onboarding of new investors and integration projects.

    Attend workshops or seminars with vendors on a need basis.

    Provide Product Owner with areas of developments to shape vendor product roadmap.

Your profile:

    Minimum 3 years of proven experience on an alternative FATA or AML/KYC system.  Exposure to PCS/Investran specialist and/or Fen-X(Fenergo) will a be a plus.

    Very good knowledge of Investments Fund industry and/or AML/KYC domain,

    Experience in application support or help desk,

    Experience in project management and business analysis will be considered as an advantage.

    Experience in client facing activities or pre-sale activities will be considered as a plus.

    A ‘completer-finisher' taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.

    Self-organized and ability to meet strict deadlines.

    Ability to interact professionally with a diverse group of senior managers, project manager and subject matter experts.

    You have excellent written and verbal communication skills in English; French being a plus.

    You are able to focus on the delivery of expected solutions and the maximization of adoption.

    Knowledge of Tableau is a plus.