Technical Advisor (L1) with German and English- Relocation to Bulgaria

Technical Advisor (L1) with German and English- Relocation to Bulgaria

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.

Support the how to and technical questions from Customer for entire range of client products serviced in the queue.

Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.

Functional understanding of different operating systems and platforms.

Required profile:

Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

Fluency in spoken and written: German and English

Strong communication, interpersonal and client relationship management skills

Accuracy, research skills and attention to detail

Good active listening

Ability to anticipate and solve problems;

Teamwork skills

University graduate

PC skills

Customer service skills

What can you expect from us:

Fulltime role with standard working hours Monday – Friday from 10:00-19:00

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognise that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Required language: German