Europeos.es : Inicio > Oferta de empleo en España > agente de centro de atención al cliente > Norwegian-speaking Customer Support Agent To Beautiful Malaga
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Trabajar en España de agente de centro de atención al cliente
Norwegian-speaking Customer Support Agent To Beautiful Malaga
Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.
Descripción de la oferta de trabajo:
The Customer Support Specialist is primarily focused on providing a highly customized and
personal experience for our client's customers.
Profile and knowledge:
This service includes technology onboarding/walkthrough products, software, and hardware configuration,
Internet-of-Things (IoT) setup, and troubleshooting, among other services.
The Customer Support Agents duties may include handling inbound and outbound calls to and from customers, acknowledging
customers’ needs or issues, and providing helpful solutions to their challenges.
Document and record all activity and communication with customers over telephone and email, in the
appropriate client database
The support can be performed via different channels, Phone, email, chat etc.
The CSS is expected to provide our Clients Customer Experience journey support to our clients customers
(Training is provided)
Requirements:
●Minimum 1-year experience in customer service/support is an advantage ·
●Fluent in Norwegian written and spoken. Additional languages is a plus. Needs to understand
English as it's the internal company language.
●Ability to communicate effectively and with empathy on all required channels.
●Must possess excellent interpersonal skills.
●Must be patient and flexible and have the ability to quickly analyse a problem, develop and
implement and educate a solution.
●Computer-literate.
●The ability to stay calm when working under pressure
Key Performance Indicators:
●Customer satisfaction (CSAT Score). ·
●Productivity/calls/chat sessions per hour. ·
●Average Call Abandonment Rate
Required language: Norwegian
País del trabajo: España.
Número de puestos: 1.
Empleador: Jobs Europe AB.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 09 de Abril de 2024, y con identificador de la vacante:28692891.
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