German Speaking Customer Success Representative - Spotify - Porto

Are you a German speaker? Do you have previous experience in the field of Customer Service? Would you like to work representing a well-known and reputable brand such us Spotify?

Kick-start your career today!

Responsibilities

Provide first level support to unmanaged advertisers placing ads via Ad Studio.

Customer contact via E-mail and Chat. At a later stage, there is also a possibility that customer contact by phone will be added.

Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.

Use critical thinking to craft thoughtful and custom-made responses to customer queries, and supplement with templated responses when needed.

Identify sales opportunities that can either be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box.

Command & convey key Ad Studio product knowledge to advertisers with accurate detail.

Leverage internal systems to log issues and escalate technical queries to our internal support teams.

Work occasional ad hoc support tasks outside of the general chat queue.

Set eligible advertisers up on invoicing and submit ICR’s when required.

Identify fraudulent activity and take action to mitigate risk.

Assist with general billing queries and process refunds for eligible advertisers.

Requirements:

Good communication skills and ability to provide world class service to new and returning customers.

An experienced chat customer success representative with a minimum of 6 months experience in a similar role

Quick learner with excellent attention to detail.

Critical thinker who can craft custom-made responses and does not fully rely on templated responses.

Has an interest in advertising and marketing.

Highly motivated, proactive, and adaptable to change.

Excellent troubleshooting and problem- solving skills.

Team player with ability to work as an individual.

Strong written and verbal communication skills.

Flawless written communication skills in

German on a native level

English at a B2 level or higher.

Benefits:

Competitive salary: 1648€ gross per month (house excluded) or 1,284.05€ gross per month (house + expenses included).

Private health insurance

Social activities, language lessons.

First class ongoing training and development

Career development opportunities

Relocation package

Required language: German