Desktop Support Specialist (m/f). Luxemburgo

Role: Desktop Support Specialist

Job Type: Permanent

Location: Onsite (Customer Location) - Luxembourg

Are you keen to build your career with a dynamic global IT Consultancy and…?

Join us as a Desktop Support Specialist

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.

• Gain access to endless learning opportunities.

• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

• Address user tickets regarding hardware, software, and networking

• Walk customers through installing applications and computer peripherals.

• Ask targeted questions to diagnose problems.

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue.

• Customize desktop applications to meet user needs.

• Record technical issues and solutions in logs.

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional.

• Report customer feedback and potential product requests

• Help create technical documentation and manuals.

Key responsibilities:

• Field Engineer is responsible for providing second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement.

• Provide support for on-site conference meetings (video conference, web meeting). Responsible for local coordination, installation, and on-going support for Windows 10/11 (and legacy Windows OS versions) desktops, laptops, printers and plotters.

• Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other handheld devices.

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Onsite installations or replacements of various hardware components

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

• AV Device Support

• Responsible for receiving hardware, hardware disposal and software license tracking.

• Requires frequent interface with the user community.

• Need to do PC Setup and configure desktop and laptop equipment (Dell and Lenovo) with Windows 10/11. Strong knowledge of Microsoft Office applications Suite.

• Knowledge of TCP/IP, DNS, WINS, DHCP and SCCM.

• Basic understanding of Windows Active Directory.

Requirements and skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

• Hands-on experience with Windows/Linux/Mac OS environments

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions.