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Desktop Support - Cork. South-West. Irlanda

Ofertas de trabajo en Irlanda (South-West )

Descripción de la oferta de trabajo:

Are you an Desktop Support Specialist, or looking to kickstart your career in IT?

Rockwell Engineering are seeking a motivated and talented individual to join our team in a Desktop Support role.

About the Role

Reporting to the IT Manager, the successful candidate will be a detail-orientated individual who will provide IT support to our internal users. As a Desktop Support Specialist, you will be the first point of contact for troubleshooting hardware and software issues (break/ fix), assisting with system installations and ensuring the smooth operation of our IT infrastructure.

Key responsibilities of the role include, but are not limited to:

User Support:

- Provide timely and effective support to end-users, addressing hardware and software issues.

- Assist in the set-up and configuration of workstations, laptops, and other devices.

Troubleshooting:

- Diagnose and resolve technical issues related to hardware, software, and network connectivity.

- Document and track support issues to ensure timely resolution.

System Maintenance:

- Conduct routine maintenance tasks, including updates, patches, and system upgrades.

- Collaborate with the IT team to implement and maintain security protocols.

Communication:

- Clearly communicate technical solutions to non-technical users.

- Provide training and guidance to users on IT best practices.

Collaboration:

- Work closely with other IT team members to solve complex issues and improve overall system functionality.

- Collaborate with external vendors, when necessary, to resolve issues in a timely manner.

About You

- Hold a Bachelor’s degree (level 7 or level 8) in Computer Science, Information Technology, Computer Engineering or a related field (or equivalent practical experience).

- Be fluent in English with excellent written and verbal communication skills.

- Have a strong passion for technology and a desire to build a career in IT support.

- Have excellent attention to detail alongside an ability to multitask.

- Have excellent problem-solving skills with a keen attention to detail.

- Have strong communication and interpersonal skills.

- Have a practical, hands on approach to work.

- Ability to prioritise and manage multiple tasks in a dynamic work environment.

- Be familiar with common operating systems (Windows 10 & 11, Office 365, Asset management, Cloud Based Systems, mobile (Apple and Android), Remote Support, Active Directory, Wireless Networks (Wi-Fi), Wired Networking (DNS, DHCP, TCP/IP, routers, switches, cabling, patching), Servers) and basic networking concepts.

Why join Rockwell?

- Professional development opportunities

- Free onsite parking

- Bonus

- Pension support

- Wellbeing programme

- Competitive salary based on experience

- Hands-on training

País del trabajo: Irlanda.

Región: South-West .

Ver 204 ofertas de trabajo en "South-West " (Irlanda).

Número de puestos: 1.

Empleador: ROCKWELL CONSTRUCTIONS LIMITED.

Instrucciones para solicitar:

Oferta de trabajo obtenida del portal Eures, con fecha 18 de Abril de 2024, y con identificador de la vacante:2332676.