Vacantes en Letonia de Directores de ventas y comercialización

DUTIES AND RESPONSIBILITIES:

    Apply a process of continuous review, management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed

    Review and monitor work performance of all Advisors

    Undertake quarterly performance reviews and 1:1 monthly meetings with each Advisor

    Ensure Advisors are recognized and rewarded for outstanding achievements/performance

    Provide clear direction and guidance

    Facilitate a culture of open and honest 2 way communication

    Maintain an environment which supports the spirit of teamwork, where Advisors take pride in working for the company

    Ensure actions from employee satisfaction survey are implemented and continuously reviewed

    Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development

    Monitor Advisor calls either via deskside or remote monitoring, across a sample of transaction types

    Ensure accurate and timely communication of any client/campaign issues to Operations Manager

    Ensure appropriate actions are taken to improve client satisfaction survey scores

REQUIREMENTS:

    Proficient Swedish (C1) and fluent in English (B2) language, both verbal and written

    BPO/call centre experience in same/similar role

    Experience in fintech will be great to have

    Ability to work within time frame of 9 AM - 9 PM

    Willingness to relocate to Riga or already residing there

    Evidence of effective interpersonal, coaching, and leadership skills

    Excellent telephone, typing, verbal and written communication skills

    Effective time management

    Ability to give constructive feedback to CSRs which lead to performance improvement

    Logical and objective approach to call assessment

    Ability to organize and prioritize, set priorities and multi-task

    EU citizenship or valid work permit for Latvia

OFFER:

    Paid startup training and professional development sessions

    Relocation support

    A dynamic and diverse job in a pleasant and modern environment

    Opportunities for personal and professional development

    Team-building activities