Customer Service German (m,f) Banking. Portugal

Start: 8th March or later

Banking Project: German on-site in Lisbon

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

Job Description:

You will be a single point of contact for the bank's clients for different types of inquiries

You are able to manage all different types of inquiries generated via inbound activities such as chat and email.

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience

Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services

Sales-oriented presentation of the product range

Support of central marketing campaigns

Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment

Making appointments

Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking

Implementation of card blocking

Recording of phishing cases

Recording complaints

Mediation processes by forwarding it to the branches, responsible hotlines, to the security center,

Profile:

German C1

English B1

Benefits:

Working Hours:

Fixed schedule between 8am and 5pm (Mon – Sa.), in the fut

2 days off per week

Training: 10 days of training + 1 week of nesting (100% on site)

Worplace: Parque das Nacoes

Salary details:

Project LOB Base Salary 1100 EUR

+ Language adder German 450.00 € + Meal allowance 167.86 € .

Relocation package:

For candidates from abroad, CNX Portugal offers 4 weeks in a hotel + transportation;

For candidates relocating internally, 2 weeks + transportation.

the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for internals).

Required language: German