Customer Service Adviser. South-West. Irlanda

What you’ll be doing:

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.

Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.

Identifying vulnerable customers and adapting approach, providing additional support when required.

Handling escalated customer queries with empathy and integrity, logging accurately

Dealing with a wide range of queries across telephony / email / web chat / channels

What we’re looking for:

Previous experience within a similar role

Proficient in using various computer applications and software simultaneously

An attentive listener who can empathise and adjust to different customer needs

A self-motivated individual who takes responsibility for customer issues and follows them through to resolution

A positive and enthusiastic person who shares our vision of delivering excellent customer service every time

On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed

The ability to work on a hybrid basis from our office in Clonakilty is essential.

The ability to train full time for 3 weeks.

The ability to start employment* on Thursday 4th June 2024.

*subject to interview & pre-employment checks.

What’s in it for you?

A starting salary of €13,208 per annum (€12.70 per hour)

Internal career progression and development opportunities – many of our management team started with us as Advisors!

20 days annual leave & bank holidays plus the opportunity to buy additional holidays!

Life Assurance cover, covering x2 of your salary after qualifying period

Access to the Capita Pension Scheme

Access to our Employee Assistance Programme

Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!