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IT Application Support Specialist (m/f). Luxemburgo
Ofertas de trabajo de Directores de ventas y comercialización en Luxemburgo
Clasificación del trabajo: Directores y gerentes › Directores administradores y comerciales › Directores de ventas, comercialización y desarrollo › Directores de ventas y comercialización.
Traducción de la profesión: Führungskräfte › Führungskräfte im kaufmännischen Bereich › Führungskräfte in Vertrieb, Marketing und Entwicklung › Führungskräfte in Vertrieb und Marketing.
Descripción de la oferta de trabajo:
IT Application Support Expert (m/f)
Main duties:
Act as escalation point for the Service Desk and/or internal customers for any type of application related support requests
Increase and improve ITSM knowledgebase for application support processes and end-user support articles
Manage the lifecycle of applications, within a defined portfolio, including roadmap, licensing, integration into existing landscape, end-user training, support and upgrade
Inform and recommend to the business about new functionalities of the applications within the portfolio, thru defined communication channel(s)
Actively participate, in strong collaboration with the different IT S&S teams and vendors, to define the necessary environments in order to be able to test and implement of new releases
Participate in continuous improvement and write appropriate guidelines where required
Participate to IT S&S related projects
Occasionally provide an administrative support in the scope of the activity
Take responsibility in ITIL processes
Required profile:
Minimum required criteria:
Be holder of a bachelor degree “BAC& 3” in Information Technology or equivalent combination of education and experience in a similar position
Show a good sense of priorities
Show structured approach in analysis and documentation
Be accurate, detail oriented and reliable
Demonstrate customer orientation and as an role model
Be familiar with standard office applications
Show excellent communication skills in English (spoken and written) as well as good skills in German or French
Strong ability to give training to different population
Have good presentation skills
Desired or to be acquired criteria:
Be able to work team-oriented and independently
Must be able to learn, understand, and apply new technologies
Show a strong ability to communicate at all levels, both inside and outside the company
Show user skills in the tools used in the department
Demonstrate a good sense of urgency and flexibility
Show basic knowledge of the ITIL Framework
Be able to deliver results within defined timeframe;
Maintain the strict confidentiality of the data.
The ideal candidate:
Knowledge of any other language is considered as asset
País del trabajo: Luxemburgo.
Número de puestos: 4.
Nivel educativo: Grado o nivel equivalente.
Experiencia: 1 años.
Con permiso de conducir: b.
Empleador: LUXAIR S.A..
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 13 de Abril de 2024, y con identificador de la vacante:PES_LU_716331.
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