Oferta en Portugal de agente de centro de atención al cliente

You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.

Your responsibilities and impact working as a Service & Delivery Coordinator will be:Reviewing various types of content (videos, images, text, and audio) in accordance with policies.

Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.

Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.

Ensuring user and brand safety through effective content moderation practices.

Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in German and a minimum B2 level of English

A valid Portuguese work permit (required)

Living in or willing to relocate to Lisbon for an international career and life experience

Keeping up-to-date with social media trends and practices

Resilience to sensitive content, demonstrating emotional maturity and professional detachment

Motivation and commitment to perform the assigned tasks effectively

Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?Type of contract: Unfixed term contract, 30 days probation period

Working hours: full time (40h/week) Monday- Sunday 9:00-21:00

Salary conditions: 1.408 € gross/month + 100€ /month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/ day

Health insurance provided from the beginning

Paid professional training

Employee discounts

Fun and engaging company-wide initiatives

Excellent work culture

For international candidates:

Reimbursement of your initial flight expenses after 3 months

Up to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4 months)

Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?A colorful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment

Required language: German